AT&T did not make me "...a VERY SATISIFIED customer."

We tried to order cable TV and we ordered online expecting a charge for the monthly cable service, the monthly receiver fee, and then one time installation fee. Lo and behold! When the confirmation of the order came, there was also a monthly service and maintenance fee of $4. ok. i know that's not a lot of money and in the grand scheme or a year service will only amount to $48 or so... but it's the principle.

I called to ask them to waive the charge b/c it was not disclosed when I ordered it even though it appears on my order confirmation. I tried to explain to them that the confirmation did not accurately confirm what I ordered and that because they did not disclose the charge when I ordered, they should waive the charge.

After speaking to the customer service rep and then the escalation manager, they told me the best they could do for me is to credit me one month. My last ditched effort was to get on the phone with the manager and have her tell me that there was nothing she could do (now seemingly not even the lame one month credit). She could not readjust any charges in anyway and had the gall of challenging me that if I had known about the charge then would I have not ordered. I had to respond that it would have been considered, yet wasn't b/c I didn't know about it and that $48 to me was likely way more important than $48 to her company. She then added insult to injury by saying that they were now going to make sure the charge appears on their order form and pseudo-thanked me for bringing it to her attention so that future customers would not be misled.

we canceled the order. AT&T sux. So does manager Caroline Behemer. Or something like that.